Privacy Policy

Welcome to 10Bet IS. We protect your privacy and the security of your personal information. This Privacy Policy explains how 10Bet collects, uses, discloses, and protects your data when you use our website, services, and applications. Read this policy carefully to understand our practices regarding your information and how we will treat it. By accessing or using our services, you agree to the terms of this Privacy Policy.

10Bet operates under a license issued by our licensing authority, adhering to strict regulatory standards, including those related to data protection. This policy is transparent and complies with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant.

We collect various types of information to provide and improve our services to you. This includes:

• Personal Identifiable Information (PII): This includes data you provide directly when you register an account, such as your name, date of birth, address, email address, phone number, and national identification details (where required for verification). We also collect payment information, including credit/debit card details or other payment method information.
• Transactional Data: Details about your betting activities, deposits, withdrawals, and other transactions conducted through your 10Bet account.
• Technical Data: Information about your device and how you access our services, including your IP address, browser type and version, operating system, time zone setting, browser plug-in types and versions, and other technological information on the devices you use to access this website.
• Usage Data: Information about how you use our website and services, such as pages visited, time spent on pages, and clickstream data.
• Communication Data: Records of your communications with us, including emails, chat transcripts, and phone calls, for customer service, training, and quality assurance purposes.
• Verification Data: Documents and information required to verify your identity, age, and address, in compliance with our legal and regulatory obligations. This may include copies of identification documents, utility bills, or bank statements.

We use the information we collect for various purposes: to provide you with our services, enhance your experience, and comply with our legal obligations. 10Bet uses your data to:

• Process your bets and transactions.
• Manage your account, including registration, verification, and customer support.
• Personalize your experience on 10Bet, offering tailored content and promotions.
• Communicate with you about your account, services, and promotional offers (where you have consented).
• Monitor and analyze website usage and trends to improve our services and website functionality.
• Detect and prevent fraud, money laundering, and other illegal activities, ensuring the integrity of our platform.
• Comply with legal and regulatory requirements, including age verification and responsible gambling initiatives.
• Conduct research and analysis to develop new features and services.

Our legal basis for collecting and using the personal information described in this Privacy Policy depends on the specific context in which we collect it and the specific information concerned. We generally process your data based on one or more of the following:

• Performance of a Contract: Processing is necessary for the performance of a contract to which you are a party, such as providing our betting services to you.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which 10Bet is subject, for example, anti-money laundering regulations or responsible gambling requirements.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. This includes purposes like fraud prevention, improving our services, and marketing activities.
• Consent: Where you have given explicit consent for us to process your personal data for one or more specific purposes, such as receiving promotional communications. You have the right to withdraw your consent at any time.

10Bet may share your personal information with third parties in the following circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, identity verification, IT services, and marketing. These providers have access to personal information needed to perform their functions but are not permitted to use it for other purposes.
• Regulatory and Law Enforcement Bodies: We may disclose your information to comply with legal obligations, respond to lawful requests from public authorities, or protect our rights, property, or safety, and the rights, property, or safety of our users or others.
• Affiliates and Business Partners: We may share data with our affiliated companies or business partners for purposes consistent with this Privacy Policy, such as cross-promotion or joint ventures.
• Fraud Prevention and Anti-Money Laundering Agencies: To prevent fraud and comply with anti-money laundering regulations, we may share information with specialized agencies.
• Prospective Purchasers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

We ensure that all third parties we share data with are contractually obligated to protect your data and comply with applicable data protection laws.

10Bet takes the security of your personal information seriously. We implement robust technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use industry-standard encryption technologies, such as SSL (Secure Socket Layer), to protect data transmitted over the internet.
• Access Controls: Access to your personal data is restricted to authorized personnel who have a legitimate business need to access it.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our employees receive regular training on data protection and security best practices.

While we protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. We encourage you to also take steps to protect your account, such as using strong, unique passwords and not sharing your login details.

Under applicable data protection laws, you have several rights regarding your personal data. 10Bet upholds these rights:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): In certain circumstances, you have the right to request the deletion of your personal data.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain situations.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing purposes.
• Rights in Relation to Automated Decision Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

To exercise any of these rights, contact us using the details provided in the "Contact Us" section below. We may require you to verify your identity before fulfilling your request.

10Bet uses cookies and similar tracking technologies to enhance your experience, analyze website usage, and for marketing purposes. Cookies are small text files placed on your device when you visit our website.

• Essential Cookies: These are necessary for the website to function correctly, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: These help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve how our website works.
• Functionality Cookies: These recognize you when you return to our website, allowing us to personalize our content for you and remember your preferences.
• Targeting/Advertising Cookies: These record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.

You may accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website. For more detailed information on how we use cookies, refer to our Cookie Policy.

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period for different types of data varies depending on the nature of the data, the purpose of processing, and legal or regulatory obligations.

For example, we typically retain account information for a period after your account is closed to comply with anti-money laundering and responsible gambling regulations. Transactional data is retained for a period mandated by financial regulations. Once your data is no longer required, we securely delete or anonymize it.

Your personal information may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA), where data protection laws may not be as comprehensive as those in your jurisdiction. When we transfer your data internationally, 10Bet takes appropriate safeguards to ensure your data receives an adequate level of protection.

These safeguards may include relying on adequacy decisions by the European Commission, implementing standard contractual clauses approved by the European Commission, or other legally recognized mechanisms to ensure data protection. By using our services, you acknowledge and agree to such transfers.

10Bet services are not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to remove that information and terminate the child's account.

If you believe that we might have any information from or about a child, contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. Any changes we make will be posted on this page, and where appropriate, notified to you by email or through a prominent notice on our website. Review this Privacy Policy periodically to stay informed about how we are protecting your information.

The "Last Updated" date at the top of this policy indicates when the latest revisions were made. Your continued use of 10Bet services after any changes signifies your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, contact our Data Protection Officer:

• Via Email: [email protected]
• Via Live Chat: Available on our website
• Via Mail: Data Protection Officer, 10Bet IS, [Our Registered Office Address]

We resolve any complaints about our collection or use of your personal data. If you feel that your issue has not been adequately addressed, you have the right to lodge a complaint with your local data protection supervisory authority.