Privacy Policy

Welcome to 10Bet. This Privacy Policy explains how 10Bet collects, uses, discloses, and protects your personal information when you use our online sportsbook services, including our website and mobile applications (collectively, the "Services"). We safeguard your privacy and the security of your personal data. By accessing or using our Services, you agree to the terms of this Privacy Policy. Please read it carefully.

10Bet operates in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant. We understand the importance of transparency and accountability in handling your personal data.

We collect various types of information to provide and improve our Services. This includes information you provide directly to us, information we collect automatically, and information we obtain from third parties.

• Information You Provide Directly: When you register for an account, make deposits, place bets, or contact customer support, you provide us with personal information. This may include your full name, date of birth, gender, home address, email address, phone number, payment details (e.g., credit/debit card numbers, bank account details), and copies of identification documents (e.g., passport, driving licence) for verification.
• Information Collected Automatically: When you use our Services, we automatically collect certain information about your device and your activity. This includes your IP address, browser type, operating system, device identifiers, referring URLs, pages viewed, time spent on pages, and betting patterns. We also collect information about your interactions with our Services, such as games played, bets placed, and transaction history.
• Information from Third Parties: We may receive information about you from third parties, such as identity verification services, financial institutions, and public databases. This information helps us verify your identity, prevent fraud, comply with legal obligations, and enhance the security of your account.

10Bet uses your personal information for various purposes, all necessary to provide our Services, comply with legal obligations, and improve your experience.

• To Provide and Manage Your Account: We use your information to create and manage your account, process your bets, deposits, and withdrawals, and communicate with you about your account activities.
• To Verify Your Identity: We are legally required to verify the identity of our customers. This involves using your personal data to comply with "Know Your Customer" (KYC) and anti-money laundering (AML) regulations.
• To Personalise Your Experience: We may use your information to tailor our Services, promotions, and content to your preferences, making your 10Bet experience more relevant and enjoyable.
• For Security and Fraud Prevention: We use your data to detect and prevent fraudulent activities, unauthorised access, and other illegal or prohibited activities. This protects both you and 10Bet.
• To Improve Our Services: We analyse usage data to understand how our Services are used, identify areas for improvement, and develop new features and functionalities.
• For Marketing and Promotions: With your consent where required, we may use your information to send you marketing communications about 10Bet products, services, and promotions that may interest you. You can opt out of these communications at any time.
• To Comply with Legal and Regulatory Obligations: We process your data to comply with our legal and regulatory obligations, including reporting to relevant authorities and responding to legal requests.
• For Customer Support: We use your information to respond to your inquiries, provide technical support, and resolve any issues you may encounter.

Our legal basis for collecting and using your personal information depends on the specific context in which we collect it and the specific purpose for which it is used. Generally, we process your data based on one or more of the following:

• Performance of a Contract: Processing is necessary for the performance of the contract between you and 10Bet, such as providing betting services and managing your account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which 10Bet is subject, such as anti-money laundering and responsible gambling regulations.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by 10Bet or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. This includes purposes like fraud prevention, improving our services, and marketing.
• Consent: In certain situations, we may rely on your explicit consent to process your personal information, particularly for specific marketing activities. You have the right to withdraw your consent at any time.

10Bet protects your personal information and will not sell, rent, or trade your data to third parties for their independent marketing purposes. However, we may share your information with trusted third parties under specific circumstances:

• Service Providers: We engage third-party service providers to perform functions on our behalf, such as payment processing, identity verification, IT support, data analysis, and marketing assistance. These providers are contractually bound to protect your data and only use it for the purposes for which it was disclosed.
• Regulatory and Law Enforcement Authorities: We may disclose your information to regulatory bodies, licensing authorities, law enforcement agencies, or other governmental organisations when required by law, to comply with legal processes, or to protect our rights, property, or safety, or the rights, property, or safety of others.
• Fraud Prevention and Responsible Gambling Organisations: We may share information with organisations involved in fraud prevention and promoting responsible gambling to protect our users and maintain the integrity of our services.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any such change in ownership or control of your personal data.
• Affiliated Companies: We may share your information with our affiliated companies for internal business purposes, such as customer support, technical operations, and marketing.

10Bet implements robust technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. We use industry-standard encryption technologies, such as SSL (Secure Socket Layer), to secure data transmission. Access to your personal data is restricted to authorised personnel who have a legitimate business need to access it.

While we use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. We encourage you to also take steps to protect your account, such as using strong, unique passwords and not sharing your login details.

Depending on your jurisdiction and applicable data protection laws, you may have the following rights regarding your personal data held by 10Bet:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Erasure (Right to Be Forgotten): You have the right to request the deletion of your personal information under certain circumstances.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal information, particularly for direct marketing purposes or when processing is based on legitimate interests.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal information infringes applicable data protection laws.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable laws.

10Bet uses cookies and similar tracking technologies to enhance your experience, analyse website usage, and for marketing purposes. Cookies are small text files placed on your device by websites you visit.

• Essential Cookies: These cookies are strictly necessary for the operation of our Services, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: These cookies help us understand how visitors interact with our website by collecting information anonymously. This helps us improve how our website works.
• Functionality Cookies: These cookies allow our website to remember choices you make (such as your username, language, or region) and provide enhanced, more personal features.
• Targeting/Advertising Cookies: These cookies deliver advertisements more relevant to you and your interests. They also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Services. For more detailed information, please refer to our dedicated Cookie Policy.

10Bet retains your personal information for as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. This typically means we will retain your data for the duration of your active account with 10Bet and for a further period as required by our licensing authority and applicable laws (e.g., anti-money laundering regulations often require data retention for five years after account closure).

After this period, your personal data will be securely deleted or anonymised. In some cases, we may retain data for longer if there is an ongoing legal dispute or if required by a specific regulatory directive.

As 10Bet operates globally, your personal information may be transferred to, and processed in, countries outside of your country of residence, including countries outside the European Economic Area (EEA) that may not have the same level of data protection laws as your home jurisdiction. When we transfer your data internationally, we take appropriate safeguards to ensure your personal information remains protected in accordance with this Privacy Policy and applicable data protection laws.

These safeguards may include using standard contractual clauses approved by the European Commission, implementing binding corporate rules, or relying on the recipient country's adequacy decision, where applicable. We ensure that any third parties with whom we share data comply with these safeguards.

Our Services are not intended for individuals under the legal gambling age in their respective jurisdiction, which is typically 18 years or older. 10Bet does not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will delete that information as quickly as possible. If you believe we might have any information from or about a child, please contact us immediately.

10Bet may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Services after any changes indicates your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact our Data Protection Officer (DPO) or customer support team.

You can reach us:

• By Email: [email protected]
• Through Our Website: Via the live chat or contact form available on the 10Bet website.

We resolve any concerns you may have regarding your privacy at 10Bet.